ELECTRONIC FUNDS TRANSFER DISCLOSURE
YOUR RIGHTS AND RESPONSIBILITIES
Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may apply to your account. Please read this disclosure carefully because it tells your rights and obligations for the transactions listed. You should keep this notice for future reference.
Types of Transactions
Preauthorized credits - You may make arrangements for certain direct deposits (for example, from U.S. Treasury, ABC Company) to be accepted into your checking and savings accounts.
Preauthorized payments - You may make arrangements to pay certain recurring bills from your checking and savings accounts.
Electronic check conversion - Your check can result in a Electronic funds transfers. This can happen in several ways. For example:
- You can purchase goods or pay for services and authorize a merchant or service provider to convert your check into an electronic funds transfer.
- At the time you offer a check to a merchant or service provider, you may be asked to authorize the merchant or service provider to electronically collect a charge in the event the check is returned for insufficient funds. Paying such a fee electronically is an electronic funds transfer.Your authorization to make these types of electronic funds transfers may be expressed in writing or implied through the posting of a sign.
ATM CARD transactions - You may access your account(s) by ATM at MOTOR BANK using your ATM Card, personal identification number (PIN) and account number(s)
- withdraw cash from checking and savings
- get balance information about checking and savings
- Some of these services may not be available at all terminals.
Debit Card ATM transactions - You may access your account(s) by ATM using your Debit Card and personal identification number (PIN) to:
- withdraw cash from checking
- get balance information about checking
Some of these services may not be available at all terminals.
Debit Card point-of-sale transactions - You may access your checking accounts(s) by debit card to:
- purchase goods in person, by phone, or online
- pay for services in person, by phone, or online
- get cash from a participating merchant or financial institution
Limits and Fees
The following fees may be assessed against your account and the following transaction limitations, if any, apply to your account:
ATM transactions using ATM Card:
- $5.00 (replace lost card or change PIN)
- $30.00 per overdraft or insufficient fund item
Limitations on frequency of transfers - In addition to any limitations described elsewhere, the following limitations apply to your checking accounts:
- During any statement period, you may not make more than six withdrawals or transfers to another account of yours or to a third party by means of preauthorized or automatic transfer or telephone order or instruction.The six transfers may be made by check, draft, card (if applicable) or similar order to a third party. If you exceed the transfer limitations set forth above in any statement period, your account will be subject to closure by the financial institution.
- For security reasons, there are other limits on the number of transfers you can make using our ATM terminals and point-of-sale transfer service.
Except as indicated elsewhere, we do not charge for or limit these electronic fund transfers.
ATM Operator/Network Fees - When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).
Foreign Currency Conversion
If you make a transaction with your card in a currency other than US Dollars, MasterCard International Incorporated will convert the charge into a US dollar amount. MasterCard International will use its currency conversion procedure, which is disclosed to institutions that issue MasterCard cards. Currently, the conversion rate used by MasterCard International to determine the transaction amount in US dollars for such transactions is generally either a government mandated rate or a wholesale rate determined by MasterCard International for the processing cycle in which the transaction is processed, increased by an adjustment factor established from time to time by MasterCard International. The currency conversion rate used by MasterCard International on the processing date may differ from the rate that would have been used on the purchase date or cardholder statement posting date.
Terminal transfers - You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines or point -of-sale terminals.
Preauthorized credits - If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company:
- the person or company making the deposit will tell you every time they send us the money.
- you can contact us at (888) 844-2311 or (956)849-2311 or www.csbroma.com to find out whether or not the deposit has been made.
- You will get a monthly account statement from us for your checking account(s).
- You will get a quarterly account statement from us for your savings account(s) if the only possible electronic transfers to or from the account are preauthorized credits.
- You will get a monthly account statement from us for your checking and savings account(s), unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly.
- If you do not have a Checking account with us, you will get a monthly account statement from us for your Savings account, unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly.
- If you have a Checking account with us, you will get a monthly account statement from us for your Checking.
Right to stop payment and procedure for doing so - If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how: e-mail, call or write us at the telephone number or address listed in this disclosure in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
Notice of varying amounts - If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set).
Liability for failure to stop payment of preauthorized transfer- If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Financial Institution's Liability
Liability for failure to make transfers - If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If you have an overdraft line and the transfer would go over the credit limit.
- If the automated teller machine where you are making the transfer does not have enough cash.
- If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
- There may be other exceptions stated in our agreement with you.
We will disclose information to third parties about your account or the transfers you make:
- Where it is necessary for completing transfers; or
- in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
- in order to comply with government agency or court orders; or
- if you give us written permission.
(a) Consumer liability. Tell us AT ONCE if you believe your card and/or code has been lost or stolen. Calling us is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50 if someone used your card and/or code without your permission. (If you believe your card and/or code has been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your card and/or code without your permission.) If you do NOT tell us within two business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period. (b) If you believe your card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this disclosure.
Error Resolution Notice
In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send your complaint or question in writing within 10 business days. We will determine whether an error occurred with 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of sale transaction, or a foreign-initiated transfer) to investigate you complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or
writing and we do not receive it within 10 business days, we may not credit your account.
An account is considered a new account for 30 day after
the first deposit is made, if you are a new customer.
We will tell you're the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used
in our investigation.
If you have inquiries regarding your account, please
contact us at:
Roma Bank Lobby
Rio Grande Branch Lobby
Zapata Branch Lobby
Roma Bank Motorbank
Rio Grande Branch Motorbank
Zapata Branch Motorbank
Citizens State Bank
Po Box 988
1709 N. Grant St.
Roma, Texas 78584
fax: 956-849-3888 www.csbroma.com
How to File Complaints
Citizens State Bank is chartered, licensed, or registered under the laws of the State of Texas and by state laws is subject to regulatory oversight by the Texas Department of Banking. If you wish to file a complaints against Citizens State Bank, you should contact the Texas Department of Banking through one of the following means: In person or U S Mail at 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294 or telephone 877/276-5554, or fax 512/475-1313, or e-mail firstname.lastname@example.org