Disclosures

ELECTRONIC FUNDS TRANSFER DISCLOSURE

Electronic Fund Transfers Your Rights and Responsibilities
Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may apply to your account.  Please read this disclosure carefully because it tell you your rights and obligations for the transactions listed. 
You should keep this notice for future reference.

Electronic Fund Transfers Initiated By Third Parties
You may authorize a third party to initiate electronic fund transfers between your account and the third party’s account.  These transfers to make or receive payment may be one-time occurrences or may recur as directed by you.  These transfers may use the Automated Clearing House (ACH) or other payments network.  Your authorization to the third party to make these transfers can occur in a number of ways.  For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt).  In all cases, these third party transfers will require you to provide the third party with your account number and financial institution information.  This information can be found on your check as well as on a deposit or withdrawal slip.  Thus, you should only provide your financial institution and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers.  Examples of these transfers include, but are not limited to: 

  • Preauthorized Credits.

 

You may make arrangements for certain direct deposits to be accepted into your checking or savings accounts. 

  • Preauthorized Payments.

You may make arrangements to pay certain recurring bills from your checking or savings accounts. 

 

Telephone Transactions
You may access your account by telephone using your touchtone telephone, account numbers, and personal identification number (PIN) to:

  • transfer funds from Checking to Savings
  • transfer funds from Savings to Checking
  • transfer funds from Checking to Checking
  • make payments from Checking to Loan
  • get balance information about Checking or Savings or Loan

ATM or Master Money Card Transactions
You may access your account(s) by ATM using your ATM or Master Money Card to:

  • withdraw cash from your checking or savings accounts
  • transfer funds from Savings to Checking
  • transfer funds from Checking to Savings
  • get balance information about your checking and savings accounts

Some of these may not be available at all terminals. 

Debit Card Transactions
You may access your Checking account(s) by debit card to do transactions that participating merchants will accept, including:

  • purchase goods in person, by phone or online
  • pay for services in person, by phone or online
  • get cash from a participating merchant or financial institution

Advisory Against Illegal Use
You agree not to use our card(s) for illegal gambling or other illegal purposes.  Display of a payment card logo by, for example, an online merchant does not necessarily mean that transaction are lawful in all jurisdictions in which the cardholder may be located. 

Online Access Plan
You may access your accounts online at www.csbroma.com using your computer or similar, compatible device having online access and using your user name, password, and multifactor authentication information, to:

  • transfer funds from Checking to Savings
  • transfer funds from Savings to Checking
  • make payments from Checking to Loan
  • get balance information about your checking or savings accounts

Bill Payment Service
You may access this service by computer at www.csbroma.com by using your user name, password and account number. 
You may access this service to:

  • make payments from your Checking to 3rd parties.

Limits and Fees
Please refer to our fee disclosure for information about fees and limitations that may apply to these electronic fund transfers. 

ATM Operator/Network Fees
When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer). 

Limitations on Frequency of Transfers
In addition to those limitations on transfers elsewhere described, if any, the following limitations apply to your Money Market account(s):
During any calendar month, you may not make more than six withdrawals or transfers to another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, or by check, draft, debit card or similar order to a third party.  If you exceed the transfer limitations set forth above in any statement period, your account will be subject to closure by the financial institution. 

Security Limitations
For security reasons, there are other limits on the number of transfers you can make using out terminals, point-of-sale transfer, and computer transaction services. 

Documentation
Terminal Transfers.  You can get a receipt at the time you make a transfer to or from your account using an automated teller machine or point-of-sale terminal.  However, you may not get a receipt if the amount of the transfer is $15 or less.
Preauthorized Credits.  If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company:

  • The person or company making the deposit will tell you every time they send us the money.

Periodic Statements. You will get a quarterly account statement from us for your Savings account(s), if the only possible electronic transfers to or from the account are preauthorized credits.
For passbook accounts, if the only possible electronic transfers to or from your account are preauthorized credits, we do not send periodic statements.  You may bring your passbook to us and we will record any electronic deposits that were made since the last time you brought in you passbook. 
You will get a monthly account statement from us for your, Savings, account(s), unless there are no transfers in a particular month.  In any case, you will get a statement at least quarterly. 

Preauthorized Payments
Right to Stop Payment and Procedure for Doing So.
If you have told us in advance to make regular payments out of your account, you can stop any of these payments.  Here is how: 
Call or write us at the telephone number or address listed in this disclosure in time for us to receive your request three business days or more before the payment is scheduled to be made.  If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. 
Notice of Varying Amounts.
If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be.  (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
Liability for Failure to Stop Payment of Preauthorized Transfer.
If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.  
Financial Institution’s Liability
Liability for Failure to Make Transfers.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages.  However, there are some exceptions.  We will not be liable, for instance:

  • If, through no fault of ours, you do not have enough money in your account to make the transfer.
  • If you have an overdraft line and the transfer would go over the credit limit.
  • If the automated teller machine where you are making the transfer does not have enough cash.
  • If the terminal or system was not working properly and you knew about the breakdown when you started the transfer. 
  • If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
  • There may be other exceptions stated in our agreement with you.

Confidentiality
We will disclose information to third parties about your account or the transfer you make:

  • where it is necessary for completing transfers; or
  • in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
  • in order to comply with government agency or court orders; or
  • If you give us written permission as explained in the separate Privacy Disclosure.

Unauthorized Transfers

  • Consumer Liability.

Generally.  Tell us AT ONCE if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check.  Telephoning is the best way of keeping your possible losses down.  You could lose all the money in your account (plus your maximum overdraft line of credit).  If you tell us within 2 business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without permission. 
If you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once.  If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. 
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. 
Additional Limits on Liability for Mastercard® Debit Cards.
You will not be liable for any unauthorized transactions using your Mastercard debit card if:

  • You can demonstrate that you have exercised reasonable care in safeguarding your card from the risk of loss or theft, and
  • Upon becoming aware of a loss or theft, you promptly report the loss or theft to us.

(Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.)

  • Contact in Event of Unauthorized Transfer.

If you believe your card and/or code has been lost or stolen, call or write us at the telephone number or address listed in this disclosure.  You should also call the number or write to the address listed in this disclosure if you believe a transfer has been made using the information from your check without your permission. 

Error Resolution Notice
In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. 

  • Tell us your name and account number (if any).
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of- sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days of the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
If you have inquiries regarding your account, please contact us at:

Citizens State Bank

1709 North Grant St.
P.O. Box 988
Roma, TX 78584

LOBBY
(956) 849-2311
Monday – Friday (Excluding Federal Holidays)

9:00am – 5:00 pm

MOTOR BANK
Monday – Friday (Excluding Federal Holidays)
8:30am – 5:00 pm
Saturdays

9:00am – 1:00pm

RGC Branch

2801 West Highway 83
Rio Grande City, TX 78582

LOBBY
(956) 487-2300
Monday – Friday (Excluding Federal Holidays)

9:00am – 5:00 pm

MOTORBANK
Monday – Friday (Excluding Federal Holidays)
8:30am – 5:00 pm
Saturdays

9:00am – 1:00pm

Zapata Branch

134 S Highway 83
Zapata, TX 78076

LOBBY
(956) 265-9100
Monday – Friday (Excluding Federal Holidays)

9:00am – 5:00 pm

MOTORBANK
Monday – Friday (Excluding Federal Holidays)
8:30am – 5:00 pm
Saturdays

9:00am – 1:00pm

PHONE BANKING CENTER: 1-855-579-6562 WEBSITE: WWW.CSBROMA.COM
To Report Lost or Stolen ATM/Debit Card: 1-844-202-5333
Holidays are not included.
PHONE: (956) 849-2311
Additional Terms
ATM/DEBIT Cards:
You may withdraw no more than $600.00 per day from your Checking account.
You may withdraw no more than $600.00 per day from your Savings account.
You may not exceed more than $600.00 in transactions per day.
Report a lost or stolen ATM/DEBIT Card immediately by calling our Lost or Stolen Center at   1-844-202-5333. The lost or Stolen Center is available 24 hours a day, 7 days a week.
Notice of Basic Safety Precautions for ATMs, Cards and Night Deposit Facilities
As with all financial transactions, please exercise discretion when using an automated teller machine (ATM), night deposit facility or using your card to make purchases on the Internet. For your own safety, be careful. The following suggestions may be helpful.

  1. Prepare for your transactions at home (for instance, by filling out a deposit slip) to minimize your time at the ATM or night deposit facility.
  2. Make each transaction in your account record, but not while at the ATM or night deposit facility. Always keep your ATM receipts secure. Don’t leave them at the ATM or night deposit facility because they may contain important account information. Shred your ATM receipts once they are no longer needed.
  3. Don’t lend your card to anyone.
  4. Remember, do not leave your card at the ATM. Do not leave any financial documents at a night deposit facility or lying out unsecured.
  5. Protect the secrecy of your Personal Identification Number (PIN). Protect your card as though it were cash. If your card has an embedded chip, consider keeping the card in a safety envelope to avoid undetected and unauthorized scanning. Don’t tell anyone your PIN. Don’t give anyone information regarding your card or PIN over the telephone or Internet. If your card can be used to make purchases, only providing card information over the telephone or the Internet if it is to a trusted merchant and for a call or transaction initiated by you- and never provide the merchant with the PIN to your card.
  6. Protect against ATM and Internet fraud. Promptly compare your monthly account statement or the account histories that you receive against your ATM and other receipts. If you make a purchase on the Internet, end the transition by logging out of the website instead of just closing the web browser.
  7. Inspect an ATM before you use it. Look for possible tampering, or for the presence of an unauthorized attachment that could capture your PIN or other information from your card. Never enter your PIN in any ATM that does not look genuine, has been modified, has a suspicious device attached, or is operation in a suspicious manner. Don’t write your PIN where it can be discovered. For example, don’t keep a note of your PIN in your wallet or purse.
  8. Protect the security of your PIN. Ensure no one can observe you entering your PIN into the ATM. An example of preventing others from seeing you enter your PIN is by using your body or hand to shield their view.
  9. If you lose your card or if it is stolen, promptly notify us. You should consult the other disclosures you have received about electronic fund transfers for additional information about what to do if your card is lost or stolen.
  10. When you make a transaction, remain aware of your surroundings and exercise caution when withdrawing funds. Look out for suspicious activity near the ATM or night deposit facility, particularly if it is after sunset. At night, be sure that the facility (including the parking area and walkways) is well lighted. Consider having someone accompany you when you use the facility, especially after sunset. If you observe any problem, go to another ATM or night deposit facility.
  11. Don’t accept assistance from anyone you don’t know when using an ATM or night deposit facility.
  12. If you notice anything suspicious or if any other problem arises after you have begun an ATM transaction, you may want to cancel the transaction, put your card away and leave. You might consider using another or coming back later.
  13. Don’t display your cash; put it away as soon as the ATM transaction is completed and wait to count the cash until you are in the safety of a locked enclosure such as your car, home, or in another secure area.
  14. At a drive-up facility, make sure all the car doors are locked and all of the windows are rolled up, except the driver’s window. Keep the engine running and remain alert to your surroundings.
  15. We want the ATM and night deposit facility to be safe and convenient for you. Therefore, please tell us if you know of any problem with a facility. For instance, let us know if a light is not working or there is any damage to a facility. Please report any suspicious activity or crimes to both the operator of the facility and the local law enforcement officials immediately.

MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST